About Emergency Response Team

Good customer service goes a long way! If you want quality service then call Eric Whited, who is the operations manager. I was very impressed with Mr. Whited’s professionalism when I first spoke to him on the phone. He is also honest, engaging, knowledgeable, pleasant, and he understands the importance of treating people the way he would want to be treated. Eric returned all of my calls, texts and he cared for my home as if it were his own. That is what I’m talking about!! He gives customers quality service from the beginning of a project to the end. He also showed up to make sure I was happy with the work and to answer any questions I had. Eric makes himself accessible to his customers, and he doesn’t check out once he gets the check and/or the work is completed. When all is said and done, Eric is truly there for his customers and that is what counts the most. Thank you, Eric, Kevin, Antonio, Jerry, and Clint for your hard work, help, and kindness!!!

So I found ERT in a Lowe’s parking lot after having a horrible experience with another company here in Nashville. Jayme is absolutely amazing and has made my home beautiful! Like 10/10 he has made me feel at ease with this process and had done an amazing job!!! Without a doubt will recommend them to everyone for everything!

Reliable and Professional! I would definitely recommend to all my clients!

Responsive to stop the problem and then able to fix root cause within timely manner. Thank You!

Last night I realized my sump pump went out on me. I had a foot of water in my basement and it was a Saturday night meaning tomorrow was Sunday and I didn’t know what my options would be. At 2am I was getting worried so I called the phone number listed. The owner (Kevin) answered and was kind enough to quell my anxiety and talk me through my options. He arrived at my house today (Sunday) within an hour of speaking with me, and expertly diagnosed the situation. He even spoke with my home warranty company. He quoted me a price but explained that it would be cheaper and easier to do the work myself by purchasing a pump from Home Depot. He told me which pump to buy and it worked like a charm. It’s now Sunday night and my basement has been cleared! Sometimes It’s hard to find honest, reliable, and caring folks that are looking out for your best interest, but Kevin definitely did in my case. I highly recommend this company and will call them again if I ever have anymore problems.

First off, I don’t write online reviews, period, but felt compelled to do so, in the case of ERT. In this era of increasingly poor customer service, I am still in awe of the fact that Kevin sent someone to my house LATE FRIDAY afternoon, and machines were then placed. They were about my fifth call that day, after being told by others: ‘We can get to you Monday or Tuesday MAYBE. We’re real busy.’

Ben just wrapped our interior work. In a word: Fantastic! He, and the rest of the team, was such a pleasure to work with. He made sure to explain what was going to be done at every step of the way. The room definitely looks better. Thank you so much, Ben! I can’t recommend these folks enough!

Such a fantastic group of professionals. The GC’s always responded to calls and communicated frequently. The very talented Ben Adams was awesome! He took good care of my home, cleaned up and was here when he said he would be. I highly recommend them! Thanks so much ERT!

The apartment smells great.Great Company. We live in an apartment and they came out to get rid of the smoke residue from a fire next door. Worked with me so that I didn’t have to file a claim with my insurance company.

Thanks Bill

I had a water heater rupture, left water standing everywhere in the unit where it sat, and in three of five rooms in another unit. They were at my place before the day was out, cleaned up all the water, tore out all the affected materials and had several air movers/dehumidifiers going to dry out the place quickly.

I was able to begin the rehab about a week after the mishap, which ultimately saved me in lost rent. These guys really know what they are doing!

I own a 4 unit apartment building and have had dealings with restoration companies in the past, none of which have been positive. I needed someone to handle mold in the crawl space of the building. These guys came out reviewed the situation completely using thermal imaging cameras and actually identified the source of this mold. 3 other companies never identified the source that was feeding the mold. They also presented me with several options without browbeating me with mold fear as did the other companies.
My tenants were left unbothered. They looked and presented themselves professionally.

The manager of the company asked for this review and I’m more than happy to leave it.

Did not know these guys could do all they could do. My wife called these guys at 1am when we had a supply line rupture. I wasn’t sold on the fact that it was an emergency but the wife was. They had a crew out within an hour, they had a vacuum attached to a truck that sucked up all the standing water. They left a lot of equipment to get the drying process started and came back the next morning to check the equipment and they helped us communicate with the insurance company in regards to the level of the loss.

I would recommend these guys any day of the week. If you call tell them to bring the cool Thermal camera, it will show things that are not visible to the naked eye.

I have used this company twice in past two years. One was fire and the other was main line water flooded the hotel. Very trusting people and worth every $$$.

Nate and the entire team were punctual and responsive after our water leak. Super quality guys and work.

These guys are the best. Prompt service and very professional. Would recommend them if ever you need their services.

Love this company. Bill came out and helped me through the insurance process and made everything seamless

Excellent company to deal, very professional. Helped us out of a bad situation here at the office.

Great people to work with, helped me out without charging me.

Provides more help with your insurance claim than most insurance companies will.