Very quick and responsive! Needed some electrical work done and another time needing some plumbing work. Both times were superior service and very professional. Would definitely recommend!
Reliable and Professional! I would definitely recommend to all my clients!
Responsive to stop the problem and then able to fix root cause within timely manner. Thank You!
Good customer service goes a long way! If you want quality service then call Eric Whited, who is the operations manager. I was very impressed with Mr. Whited's professionalism when I first spoke to him on the phone. He is also honest, engaging, knowledgeable, pleasant, and he understands the importance of treating people the way he would want to be treated. Eric returned all of my calls, texts and he cared for my home as if it were his own. That is what I'm talking about!! He gives customers quality service from the beginning of a project to the end. He also showed up to make sure I was happy with the work and to answer any questions I had. Eric makes himself accessible to his customers, and he doesn't check out once he gets the check and/or the work is completed. When all is said and done, Eric is truly there for his customers and that is what counts the most. Thank you, Eric, Kevin, Antonio, Jerry, and Clint for your hard work, help, and kindness!!!
First off, I don't write online reviews, period, but felt compelled to do so, in the case of ERT. In this era of increasingly poor customer service, I am still in awe of the fact that Kevin sent someone to my house LATE FRIDAY afternoon, and machines were then placed. They were about my fifth call that day, after being told by others: 'We can get to you Monday or Tuesday MAYBE. We're real busy.'
And you couldn't ask for nicer and more knowledgeable service reps who helped through my water ordeal. THANKS, GUYS!!! Appreciate it so very much!!! (Hope I never see you AGAIN!!! ; ) haaaa JK)
Ben just wrapped our interior work. In a word: Fantastic! He, and the rest of the team, was such a pleasure to work with. He made sure to explain what was going to be done at every step of the way. The room definitely looks better. Thank you so much, Ben! I can't recommend these folks enough!
Such a fantastic group of professionals. The GC's always responded to calls and communicated frequently. The very talented Ben Adams was awesome! He took good care of my home, cleaned up and was here when he said he would be. I highly recommend them! Thanks so much ERT!
Nate and the entire team were punctual and responsive after our water leak. Super quality guys and work.
Last night I realized my sump pump went out on me. I had a foot of water in my basement and it was a Saturday night meaning tomorrow was Sunday and I didn't know what my options would be. At 2am I was getting worried so I called the phone number listed. The owner (Kevin) answered and was kind enough to quell my anxiety and talk me through my options. He arrived at my house today (Sunday) within an hour of speaking with me, and expertly diagnosed the situation. He even spoke with my home warranty company. He quoted me a price but explained that it would be cheaper and easier to do the work myself by purchasing a pump from Home Depot. He told me which pump to buy and it worked like a charm. It's now Sunday night and my basement has been cleared! Sometimes It's hard to find honest, reliable, and caring folks that are looking out for your best interest, but Kevin definitely did in my case. I highly recommend this company and will call them again if I ever have anymore problems.
Great people to work with, helped me out without charging me.
Provides more help with your insurance claim than most insurance companies will.
We had an issue with mold building behind our shower in the closet and they came and removed the mold and dried out the area! They are easy to communicate with and very helpful with their advice!